Privacy and Terms
Confidentiality and Respect
Privacy Policy
At Point to Point Counselling (PTPC), we are committed to providing quality services while safeguarding your personal information. This policy outlines our ongoing obligations to you regarding the management of your personal information.
We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). The APPs govern how we collect, use, disclose, store, secure, and dispose of your personal information.
For more information, you can obtain a copy of the Australian Privacy Principles from the official website of the Office of the Australian Information Commissioner (OAIC).
What is Personal Information and Why Do We Collect It?
Personal Information refers to information or opinions that can identify an individual. Examples of the Personal Information we collect include names, addresses, email addresses, and phone numbers.
We obtain Personal Information through various means, including intake processes and services, correspondence (telephone, email, and facsimile), our website (www.ptpc.com.au), media and publications, publicly available sources, cookies, and third-party interactions. Please note that we do not guarantee the privacy policies of authorised third parties linked to our website.
We collect your Personal Information primarily to provide our services, offer information, and conduct marketing. Additionally, we may use your Personal Information for secondary purposes that are closely related to the primary purpose, in situations where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate, explain why we are collecting it and how we intend to use it.
Sensitive Information
Sensitive information, as defined in the Privacy Act, includes details related to an individual’s racial or ethnic origin, political opinions, religious beliefs, union membership, criminal record, or health information.
We will use sensitive information only:
- For the primary purpose for which it was obtained
- For a secondary purpose directly related to the primary purpose
- With your consent
- As required or authorised by law
Third Parties
We aim to collect Personal Information directly from you where reasonable and practicable. However, in some situations, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are informed about the information shared with us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed under the following circumstances:
- To third parties with your consent
- Where required or authorised by law
Security of Personal Information
Your Personal Information will be stored securely to protect it from misuse, loss, and unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be retained in client files for a minimum of seven years.
Access to Your Personal Information
You may request access to the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your information, please contact us in writing.
Point to Point Counselling will not charge a fee for your access request but may impose an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
We value the accuracy and completeness of your Personal Information. We will take reasonable steps to ensure your information is up-to-date. If you notice any inaccuracies or outdated information, please inform us as soon as possible, so we can update our records and continue providing quality services.
Policy Updates
This policy may change over time and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints regarding our Privacy Policy, please contact us by sending us an email.
Terms and Conditions (T&Cs)
Welcome to Point to Point Counselling (PTPC)
PTPC offers counselling, therapy, coaching, and mediation and dispute resolution services through this website.
Throughout this document, the terms “I,” “me,” and “my” refer to PTPC, while “we,” “us,” and “our” refers to PTPC. The terms “you,” “your,” “client,” and “user” refer to you.
By visiting our site and/or purchasing services from us, you agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms and policies referenced herein. These Terms apply to all users of our services, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read our Terms and Conditions, Privacy Policy, and Consent Form carefully. Raise any questions or concerns before engaging with our services.
Acceptance of Terms
Our services are offered on the condition of your acceptance of all Terms, conditions, policies, and notices. We reserve the right to update, change, or replace any part of these documents. It is your responsibility to periodically review these for changes. Continued use of our services following changes constitutes acceptance of those changes.
If you do not agree to all the Terms, you may not access or use our services.
Service Descriptions
All descriptions of products, services, or prices are subject to change, modification, or discontinuation at any time without notice, at our sole discretion.
User Information
You agree to provide current, complete, and accurate information at all times and to keep your information up-to-date. Updates can be provided via email, and you will receive a confirmation email.
Confidentiality and Legal Proceedings
Due to the confidential nature of the therapeutic process, it is agreed that in legal proceedings (such as divorce, custody disputes, etc.), neither you nor your legal representative will call our service providers to testify or request disclosure of records.
No Guarantees
PTPC makes no guarantees regarding what you will experience or how you will feel during or after utilising our services. Engaging with our services may involve recalling unpleasant events or emotions that could lead to feelings of discomfort, sadness, anxiety, or other challenges.
While our service providers will strive to assist you with identified issues, you are in the best position to determine the relevance and applicability of the support to your situation.
Limitations and Liabilities
PTPC makes no claim that clients will experience improvement in their condition, feelings, thoughts, or symptoms as a result of utilising our services.
We and our service providers do not accept any liability for any injury, loss, or damage incurred through the use of, or reliance on, information provided on this site, by us, or by our service providers.
Please remember that you are engaging our services of your own free will.
The services provided by PTPC are not a substitute for independent professional advice from your own or another treating healthcare professional. Nothing on this site is intended to be used as medical advice.
We do not guarantee, represent, or warrant that your use of our services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the quality of any products, services, information, or materials obtained through our services will meet your expectations or that any errors will be corrected.
We do not guarantee that the results obtained from using our services will be accurate or reliable.
Service Availability
You agree that from time to time, we may remove our services for indefinite periods or cancel them at any time without notice.
Accessing Your Information
Any request to access your information must be submitted via email. We will confirm receipt of your request via email. Your request will be responded to within seven (7) business days, and an appointment for clarification may be scheduled at the cost of a single session.
Dual Relationships
A dual relationship occurs when your personal life intersects with your professional relationship with your service provider. If you meet your service provider in another context (e.g., as a local resident or through mutual acquaintances), your service provider will maintain appropriate boundaries and will not allow the dual relationship to impact the professional context.
Session Confirmations and Duration
No session is confirmed until payment has been received in full; you will receive an email confirmation upon booking.
Session durations vary, and all appointed timeframes include time for settling in and concluding the session. It is essential to arrive slightly early to ensure the full use of the allocated time.
If your session starts late for any reason, it will still conclude at the scheduled time due to subsequent appointments. Session times cannot be extended to accommodate delays.
Session Booking
It is vital to book your session well in advance to facilitate planning and ensure availability for your desired date and time.
Session Rescheduling and Cancellation Policy
- A session can be rescheduled once (1 time) for both singular and individual package sessions.
- A singular session can be canceled with a 50% refund if five (5) business days’ notice is provided. No refund will be applicable if less than five (5) business days’ notice is given.
- Package sessions can be canceled with a 50% refund if five (5) business days’ notice is given and no sessions have been conducted. No refund will be applicable if notice is given with less than five (5) business days or if any session from the package has been conducted.
- A ‘no show’ will incur the full session charge with no refund available.
- Only the individual named in the booking may participate in the session; sessions are not transferable between individuals.
Appointment Cancellations by Provider
- Your service provider reserves the right to cancel an appointment. Although this is rare, we will provide as much notice as possible. Your session will be rescheduled to the next available appointment that is convenient for you.
Refusal of Service
- We reserve the right to refuse service to anyone for any reason at any time. If you arrive under the influence of alcohol or drugs, or if you become abusive or aggressive before or during the session, we may refuse or cancel that session immediately. In such cases, the session will still be charged.
Use of Website and Third-Party Content
- You are prohibited from using this site and associated media and content for any unauthorised purpose.
- We operate in compliance with Australian legal requirements and are committed to safeguarding access and use of your information.
- Certain content, products, and services available through our services may include materials from third parties. Links to third-party websites may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials, nor do we warrant or accept liability for any third-party products, services, or materials.
- We are not liable for any harm or damages arising from your purchase or use of goods, services, or resources from third-party websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the respective third party.
Comments and Submissions Policy
Respond to any comments.
If, at our request, you send specific submissions (e.g., contest entries) or you voluntarily submit creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”) through any medium (online, email, postal mail, etc.), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any comments in any medium.
We are under no obligation to:
Maintain any comments in confidence;
Compensate you for any comments; or
Respond to any comments.
Content Moderation and Responsibility
We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms and Conditions.
By submitting comments, you agree that your comments will not infringe on any third-party rights, including copyright, trademark, privacy, personality, or other proprietary rights. You further agree that your comments will not contain any libelous, unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of our service or associated websites.
You may not use a false email address, impersonate someone else, or mislead us or any third parties regarding the origin of any comments.
You are solely responsible for the comments you make and their accuracy. We assume no responsibility and accept no liability for comments posted by you or any third party.
Accuracy of Information
Occasionally, there may be information on our site or within our services that contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify any information in our services or on related websites, including pricing information, except as required by law. A specified update or refresh date should not be interpreted to indicate that all information has been modified or updated.
Limitation of Liability
In no event shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of our services or any products procured through our services, or for any other claim related to your use of the service or any products, including, but not limited to, any errors or omissions in any content, or any loss or damage incurred as a result of using the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if we were advised of the possibility of such damages.
Indemnification
You expressly agree that your use of, or inability to use, our services is at your sole risk. You agree to indemnify, defend, and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand.
Claims for Compensation
Any claim for compensation or similar request will be considered null and void.
Enforceability and Governing Law
In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms and Conditions, and such determination shall not affect the validity and enforceability of any remaining provisions.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we may terminate this agreement at any time without notice.
The failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, along with any policies or operating rules posted by us on this site or concerning the services provided, constitute the entire agreement and understanding between you and us, governing your use of the services. This agreement supersedes any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to any previous versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms and Conditions and any separate agreements in which we provide you services shall be governed by and construed in accordance with the laws of Australia.
You can review the most current version of the Terms and Conditions at any time on our website.
Emergency Assistance
If you are feeling unsafe or believe there is a risk that you may harm yourself, we strongly encourage you to:
- Call the Suicide Call Back Service at 1300 659 467, Lifeline at 13 11 14, or another emergency counselling service.
- Contact your doctor.
- Make arrangements to attend a hospital immediately.
Questions and Contact Information
For any questions regarding these Terms and Conditions, please reach out to us via email.
Disclaimer
This website is operated by Point to Point Counselling.
Our services are based on the information a client chooses to share with their service provider. While our service providers make every effort to assist you, it is ultimately your responsibility to determine the relevance of the information provided to your situation. The services we offer are not a substitute for independent professional advice from any other health professional.
We do not accept any liability for any injury, loss, or damage incurred through the use of, or reliance on, information communicated across any medium. Nothing contained on this site or during sessions is intended to be used as medical advice.
The views expressed by specific service providers do not necessarily reflect those of Point to Point Counselling.
