Privacy Policy

Confidentiality, Service, Respect

Point to Point Counselling (PTPC) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including intake and services, correspondence, by telephone and facsimile, by email, via our website, from media and publications, other publicly available sources, cookies and third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•            For the primary purpose for which it was obtained

•            For a secondary purpose that is directly related to the primary purpose

•            With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•            Third parties where you consent to the use or disclosure; and

•            Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Point to Point Counselling will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us by sending us an email.

Terms and Conditions (T&C’s)

Welcome to Point to Point Counselling (PTPC), a counselling, therapy, and coaching service provider with mediation and dispute resolution services.

This website is operated by PTPC for the purpose of providing the aforementioned services.

Throughout this document, the terms “I”, “me”, and “my” and “we”, “us” and “our” refer to PTPC.  The terms “you”, “your”, “client” and “user” refer to you.

By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by us. These Terms and Conditions apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read our Terms and Conditions (T&C’s), Privacy Policy and Consent Form carefully, raising any questions and concerns that you have before you engage our services.

We offers our services to you conditional upon your acceptance of all terms, conditions, policies and notices. We reserve the right to update, change or replace any part of these documents and forms. It is your responsibility to check these periodically for changes. Your continued use of, or access to, the service following the posting of any changes constitutes acceptance of those changes.

If you do not agree to all the terms and conditions of this agreement, then you may not access or use any services.  

All descriptions of products, services or prices are subject to change, modification or discontinuation at any time without notice, at our sole discretion.

You agree to provide current, complete and accurate information at all times, and agree to ensure information is always kept up-to-date. Updates can be provided via email, and you will receive a confirmation email.

Due to the nature of the therapeutic process and the fact that it often involves making a full disclosure with regard to many matters which may be of a confidential nature, it is agreed that should there be legal proceedings (such as but not limited to divorce and custody disputes, injuries, lawsuits, etc.), neither you nor your legal representative, nor anyone else acting on your behalf will call on our service providers to testify in court or at any other proceeding, nor will a disclosure of the records be requested.

We makes no guarantee of what you will experience or how you will feel during or after using this service. This service may involve remembering or talking about unpleasant events, feelings, or thoughts that may result in you feeling upset, uncomfortable, disappointed, angry, sad, worried, fearful, anxious, depressed etc.  You may be challenged in some of your assumptions or perceptions or may be proposed different ways of looking at, thinking about, or handling situations.  Various techniques may be used during the sessions and our assessments and counselling are based on the information you choose to share. While our service providers will make every effort to assist you with the issues or problems you identify – you are in the best position to determine how relevant or applicable it may be to you and to your situation.

We makes no claim that clients will experience an improvement of their condition, feelings, thoughts or symptoms.

We and our service providers do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this site, by us, or by our service providers.

We reminds you that you are engaging our services at your own free will.

Services provided by us are not a substitute for independent professional advice from your own or another treating health professional.

Nothing contained on this site is intended to be used as medical advice.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

Any request from you to access your information must be lodged via email. An email will be sent back to you confirming receipt of your request. Your request will then be responded to within seven (7) business days and an appointment made for clarification purposes at the cost of a single session.

A dual relationship is one where your personal life coincides with the professional relationship you have with your service provider. If you happen to meet your service provider in some other capacity, for example because you live locally or know some of the same people, your service provider will keep appropriate boundaries and will not let the dual relationship be known.

No sessions are confirmed to be booked until payment has been made in full, you will receive an emailed confirmation.

A session ranges in duration however all nominated timeframes include time to settle in to the session as well as finish up the session and leave. It is imperative you arrive slightly prior to your session so it may be conducted in the allocated timeframe.

If for any reason your session experiences a delayed start, the session will still need to conclude at the appointed time. Due to other client sessions your session time will not be able to be extended to allow for deviation. 

It is vital to book your session well in advance for planning purposes and to ensure the availability of your session date and time.

A session can be rescheduled once (one (1) time). Applicable for both singular and individual package sessions.

A singular session can be cancelled with 50% refund with five (5) business days’ notice. No refund applicable if less than five (5) business days’ notice given.

Package sessions can be cancelled with 50% refund with five (5) business days’ notice if no sessions have been conducted. No refund applicable if less than five (5) business days’ notice, or if any session from the package has been conducted.

A ‘no show’ is fully charged and no refund is applicable.

Only the person nominated on the booking can undertake the session/s, sessions are not interchangeable amongst various individuals.

Your service provider has the right to cancel an appointment.  Though this is rare, as much notice as possible will be given.  Your session will be re-booked at the next available appointment convenient to you.

We reserve the right to refuse service to anyone for any reason at any time.  If you arrive under the influence of alcohol, drugs or becomes abusive or aggressive before or during the session, we reserve the right to refuse or cancel that session immediately and that session will still be charged for.

You are prohibited from using this site and associated media and content for any reason.

We operate within Australian legal requirements and intend to safeguard access and use of your information.

Certain content, products and services available via our service may include materials from third-parties.  Third-party links on this site may direct you to third-party websites that are not affiliated with us.  We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.  Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.  Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation:

(1) to maintain any comments in confidence;

(2) to pay compensation for any comments; or

(3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.  You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.  

You are solely responsible for any comments you make and their accuracy.  We take no responsibility and assume no liability for any comments posted by you or any third-party.

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

In no case shall we, our director/s, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.  

You expressly agree that your use of, or inability to use, the service is at your sole risk. You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand.

Any claim for compensation or the like of any sort for any aspect will be null.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice.

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the service provided constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia.

You can review the most current version of the Terms and Conditions at any time on our website.

If you are feeling unsafe or believe there is any chance that you may be going to harm yourself in any way, we strongly encourage you to:

  • call the Suicide Call Back Service on 1300 659 467, Lifeline on 13 11 14 or another emergency counselling service;
  • call your doctor; or
  • make arrangements to attend a hospital as soon as possible.

Questions about these Terms and Conditions should be sent to us via email.


This website is operated by Point to Point Counselling.

Our services are based on the information a client elects to share with their service provider. While our service providers make every effort to assist you, you are to determine how relevant this information is to you. Services provided are not a substitute for independent professional advice from any other health professional.

We do not accept any liability for any injury, loss or damage incurred by use of or reliance on items communicated via any mediums. Nothing contained in this site nor through sessions are intended to be used as medical advice.

Views from specific service providers do not necessarily reflect those of Point to Point Counselling.