Q&A
Your Questions Answered
What is Counselling?
Counselling is a safe and confidential collaborative process designed to promote mental health and well-being. It encourages enhanced self-understanding and supports individuals in resolving identified concerns.
The counselling process involves assisting individuals in navigating and understanding their problems while exploring how patterns of behaviour, thoughts, and feelings can contribute to various aspects, thoughts, feelings, actions and reactions in daily life.
Individuals seek counselling for guidance, support, and personal discovery.
What is Therapy?
Therapy utilises an interpersonal relationship to foster self-understanding and facilitate meaningful changes in an individual's life. It serves as a treatment for psychological concerns and aims to resolve problematic behaviours, beliefs, feelings, and symptoms.
In therapy, therapists and individuals collaborate to identify, understand, and address concerns, working together towards positive outcomes.
What is Coaching?
Coaching focuses on an individual's mental growth and is a process designed to enhance performance by emphasising the 'here and now' rather than delving into the distant past or future.
The essence of coaching includes:
- Assisting in identifying an individual’s direction
- Helping individuals move towards their ideal goals
- Supporting individuals on their personal journey
- Empowering individuals, building awareness, and realigning their focus
How are Counselling, Therapy, and Coaching Differentiated? How Do They Work in Unison?
Individuals may seek Counselling or Therapy to alleviate anxiety, anguish, or discomfort caused by various triggers, including physical pain or emotional trauma (whether from past or present experiences). In contrast, Coaching is a generative process that assists individuals in identifying and supporting their personal path and growth.
Key differences include:
- Counselling and Therapy: Both typically involve exploring and understanding past experiences to address current issues. They are more focused on resolving emotional distress and psychological concerns.
- Coaching: This process is future-oriented and centers on personal development and achieving specific goals. Coaching emphasises actionable strategies for growth and performance improvement.
While distinct in their focus and methods, Counselling, Therapy, and Coaching can work in unison to support an individual's overall well-being. For instance, someone may benefit from Therapy to process past traumas while also engaging in Coaching to set and achieve future goals.
How Long Will the Mediation / Dispute Resolution (DRS) Process Take?
There is no straightforward answer to this question. The process can take a few hours or extend over several days, weeks, or more. The duration depends on the individuals involved and the complexity of the issues being discussed.
Click here to find out more.
Why is the Mediation / Dispute Resolution (DRS) Intake Separate from the Mediation / Dispute Resolution Session?
The intake process is designed to help us understand your perspective and gain insight into what you hope to achieve through the mediation/dispute resolution process.
During the mediation sessions, we act as neutral facilitators, encouraging individuals to openly discuss and clarify the specific issues in dispute. This separation allows us to prepare effectively for the session, ensuring that we can create a constructive environment for all parties involved.
Can You Provide a 60i Certificate?
A 60i Certificate must be issued by an accredited legal Family Dispute Resolution practitioner.
To find an accredited legal Family Dispute Resolution practitioner, please search the Family Dispute Resolution Register.
What Are Your Fees?
For information on PTPC session rates and packages, please contact us directly.
What Are Your Payment Terms?
Point to Point Counselling requires all sessions to be paid in full at least two (2) business days before the scheduled session.
We can also arrange a payment plan that suits your needs. Payment plans require a minimum of 50% payment upfront, with the remaining balance to be paid in nominated installments by specific dates. Please note that any delay in the payment of installments may result in the cancellation of your session(s) and the activation of our Terms and Conditions related to bookings and payments.
Can I Get a Medicare / Health Care Card / Private Health Insurance Rebate or Discount?
Point to Point Counselling does not offer rebates; however, you may find a session package that suits your needs. Please contact us for more information on available options.
Do You Have Timeframes for Using Package Sessions?
Point to Point Counselling implements specific timeframes for package sessions, as these are designed to be beneficial for individuals in achieving their desired results. The exact timeframes vary depending on the selected package.
For more detailed information regarding timeframes associated with your chosen package, please contact us.
What Is Your Rescheduling / Cancellation Policy?
Point to Point Counselling has clear parameters regarding rescheduling and cancellations:
Rescheduling: A minimum of two (2) business days' notice is required to reschedule a session. A session can only be rescheduled once. Requests to reschedule without sufficient notice will be treated as a cancellation and will not be eligible for a refund.
Cancellations: We ask that cancellations be made as soon as practicable. Sessions canceled with less than five (5) business days' notice will not receive a refund. If you cancel with more than one week's notice, you will receive a 50% refund.
Package Sessions: For package sessions that have not commenced and are canceled with more than five (5) business days' notice, a 50% refund will be issued. Once a package session has started, it cannot be canceled for a refund. Only one session in a package may be rescheduled in accordance with the parameters mentioned above.
For any further questions regarding our policy, please feel free to contact us.
Why Does Your Intake Form Have So Many Questions? Do I Have to Answer Everything?
Point to Point Counselling utilises comprehensive intake forms to help our personnel understand your situation and perspective. The questions and your responses enable us to tailor sessions specifically to your needs.
We encourage you to answer all questions as honestly and in as much detail as possible. However, if you find it challenging to elaborate on certain points, brief point-form responses are perfectly acceptable.
If you would like to receive our Intake Form, please contact us.
Are the Terms & Conditions, Privacy Policy, and Consent Forms Necessary?
At Point to Point Counselling, we maintain these documents to ensure full transparency. Your well-being is our top priority, and providing clear terms and policies is our first step in demonstrating this commitment.
For more information, please refer to our Privacy page.
Why Do You Call from a Private Number?
Due to the nature of our services, discretion is essential. Complete confidentiality and privacy are necessary for various reasons, including individual safety and protection. Therefore, when our service providers contact you, they will do so using a private number.
You are also welcome to send us an email, and we will reach out to you.
N.B. If you are contacting us via email and require full privacy, please remember to delete your sent item from the 'Sent' folder as well as from the 'Trash' file.
Apart from Face-to-Face Sessions, Can I Use Your Services Another Way?
As we move into the 22nd century, Point to Point Counselling has adapted to offer sessions via various online platforms, including Zoom, WhatsApp, Google Meet, Facebook video call, and voice calls.
Additionally, we provide the option for ongoing sessions through online chat.
Please contact us to discuss which option would best suit your needs.
Do You Take Short-Notice Sessions/Bookings? It's Kind of an Emergency...
At Point to Point Counselling, we will accommodate short-notice bookings whenever possible. Please contact us to inquire about availability.
Please note that an additional short-notice fee will apply.
If your emergency involves an immediate personal safety risk, imminent danger, or physical violence, we urge you to contact emergency services by calling 000 immediately.
I Emailed You but Haven't Received a Reply...
Point to Point Counselling typically responds within 12-24 hours. If you haven't received our reply, please check your email's junk, promotions, or spam folders.
If you still do not see a response, please reach out to contact us again.
If you have any Questions not asked above, please Contact Us
